爱奇艺回应“男子充25年会员退费难”

Group 1 - The core issue revolves around a user, Mr. Huang, who has faced difficulties in obtaining a refund for his long-term subscription to iQIYI, which he discovered extends until 2043 [3][4]. - iQIYI has acknowledged the refund request and initiated a verification process to ensure the refund is processed securely, given that the original payment account is no longer in use [1][5]. - The customer service informed Mr. Huang that refunds for unconsumed orders are possible, but complications arose due to the original payment account being inactive and registered to another user [4][5]. Group 2 - Mr. Huang's subscription was initially charged for multiple years due to promotional offers in 2017 and 2018, which he was unaware of until he started using the service more frequently [4]. - The customer service's proposed solution to refund the amount only to the original payment method has been a point of contention, as Mr. Huang does not agree to refunding to an account that is not his [4]. - iQIYI's response indicates a commitment to resolving customer issues, as they have escalated the matter for further verification [1][5].