充值爱奇艺会员25年 男子遭遇退费难

Core Viewpoint - The case of a man from Henan facing difficulties in obtaining a refund for a 25-year membership on iQIYI has garnered significant attention, highlighting issues related to virtual product refund policies and consumer rights [1][2]. Group 1: Refund Difficulties - The individual, Mr. Huang, reported that he had charged a membership for 25 years, but faced challenges when attempting to obtain a refund. He discovered that his membership was extended until 2043 and encountered issues with the refund process due to his original payment account being inactive [2]. - iQIYI's customer service indicated that refunds could only be processed back to the original payment method, which was no longer accessible to Mr. Huang, leading to a deadlock in the refund process [2]. Group 2: Legal Perspectives - Legal expert Wang Ringen stated that the relationship between Mr. Huang and iQIYI constitutes a network service contract, and the long membership duration and refund restrictions must comply with strict legal standards regarding format clauses [3]. - According to the Consumer Rights Protection Law, operators cannot use format clauses to exclude consumers' rights to refunds, making the terms in iQIYI's service agreement potentially invalid [3][4]. - Wang emphasized that the 25-year service period exceeds typical consumer expectations, and consumers should be supported in their requests to terminate contracts when services do not meet expectations or needs change [4].