爱奇艺会员充到25年后，退费不应这么难｜街谈巷议

Core Viewpoint - The incident involving Mr. Huang's membership refund dispute with iQIYI highlights the need for more flexible and humanized refund policies from platforms, as well as the importance of rational consumer decision-making [1][3][4]. Group 1: Incident Overview - Mr. Huang discovered that his iQIYI membership was valid until 2043 due to multiple recharges during promotional periods between 2017 and 2018 [1][3]. - iQIYI initially agreed to refund but insisted on returning the funds to the original payment method, which was no longer accessible to Mr. Huang, leading to a deadlock [1][3]. - The situation escalated to public attention, prompting iQIYI to reconsider its refund approach and agree to a more flexible solution [1][3]. Group 2: Consumer Responsibility - The impulsive decision to take advantage of discounts without considering long-term implications contributed to the dispute, indicating a need for consumers to make more rational choices [3][4]. - Consumers should recognize their responsibility in making informed decisions rather than solely blaming the platform for rigid policies [3][4]. Group 3: Platform Responsibility - iQIYI's strict adherence to the "original payment method" refund policy reflects a rigid mindset that fails to accommodate common consumer scenarios, such as account deactivation [3][4]. - The incident underscores the necessity for platforms to proactively improve their refund mechanisms rather than waiting for public pressure to instigate change [3][4]. Group 4: Market Interaction - The case illustrates a dysfunctional interaction between consumers and businesses, where resolution often relies on public outcry rather than established customer service protocols [4]. - A healthy relationship between consumers and businesses should not depend on "public pressure leading to business concessions," but rather on mutual understanding and proactive service [4].