Tesla(US:TSLA) Xin Lang Cai Jing·2025-12-29 01:47Core Viewpoint - A customer, Ms. Song, faced issues with her Tesla Model Y order due to a lack of communication regarding the vehicle's production date and upgrades, leading to a dispute over her deposit and compensation for incurred costs [1][6]. Group 1: Customer Experience - Ms. Song ordered a Model Y Long Range All-Wheel Drive version, scheduled for pickup in Haikou, but discovered it was produced in June 2025, while an upgraded version was available in July 2025 [1][6]. - She refused to accept the vehicle, claiming the sales staff did not inform her about the production date and upgrades, and requested a refund of her 1,000 yuan deposit along with 5,000 yuan for travel and accommodation expenses [1][6]. Group 2: Tesla's Response - Tesla confirmed that Ms. Song voluntarily decided to switch from a future order to an available vehicle to reduce wait time, and both parties reached an agreement regarding the vehicle pickup [1][6]. - The company acknowledged that an employee failed to follow standard confirmation procedures during the urgent order process and has taken disciplinary action while enhancing internal compliance training [1][6]. Group 3: Product Upgrades - In July 2023, Tesla upgraded the Model 3 Long Range and the refreshed Model Y Long Range, with the Model Y's range increasing from 719 km to 750 km without a price increase, while the Model 3's range improved from 713 km to 753 km [5][11]. - The refreshed Model Y features a new design inspired by cyber off-road vehicles, with enhancements including a new front fascia, headlights, and a unique rear diffuser [5][11]. - The dimensions of the refreshed Model Y are 4,797 mm x 2,129 mm x 1,624 mm, and it includes new features such as ambient lighting, ventilated front seats, and an upgraded panoramic glass roof [12].