16元跑腿取号还是线下等位6小时？北京烤匠排队热况引质疑

Core Viewpoint - The article discusses the overwhelming popularity of the restaurant 烤匠 (Kao Jiang) in Beijing, highlighting the long wait times and customer experiences, while questioning whether the hype is genuine or a result of marketing strategies [1][28]. Group 1: Customer Experience - Customers are experiencing wait times of up to six hours, with some expressing frustration and suspicion regarding the restaurant's marketing tactics, such as "hunger marketing" [3][4]. - The restaurant has seen a significant influx of customers, particularly on weekends, leading to a situation where it is difficult to secure a table [2][12]. - Many customers are willing to endure long waits, driven by a sense of competition and the desire to try the food, while others have left due to the high time cost [3][4]. Group 2: Operational Challenges - The restaurant's inability to offer takeout or online reservations contributes to the long wait times, as customers must queue in person [5][13]. - The limited seating capacity exacerbates the situation, with a small number of tables available across various locations, leading to a bottleneck during peak hours [13][15]. - The restaurant has implemented measures to ensure fairness in the queue system, but there are loopholes that allow for potential abuse, such as the ability to take multiple numbers using similar phone numbers [17][20]. Group 3: Marketing and Brand Positioning - The sustained popularity of 烤匠 is attributed to various factors, including the novelty of new store openings, social media influence, and the appeal of Sichuan cuisine in Beijing [28]. - The restaurant's marketing strategy has created a perception of exclusivity and desirability, but it raises questions about long-term customer retention and satisfaction as wait times remain high [28]. - Observers note that while the current demand is strong, the restaurant must consider how to maintain its customer base and improve service efficiency as competition increases [28].