以人为本 精益求精——乌鲁木齐天山国际机场航站区服务保障能力提升综述

Core Insights - The Urumqi Tianshan International Airport is positioned as a key aviation hub in China's western opening strategy and the Silk Road Economic Belt, with its transition to the North Terminal on April 17, 2025, representing a significant upgrade in both infrastructure and service capabilities [1][15] - The airport's development aligns with national strategies, enhancing its role as a core engine for the Eurasian Golden Passage and a bridgehead for western opening [1][2] Strategic Empowerment - The North Terminal is the first 4F-level airport in Xinjiang with three runways, designed to handle 48 million passengers and 550,000 tons of cargo annually, with future capacity expansion to 63 million passengers and 750,000 tons of cargo [2] - The airport's route network connects major domestic economic circles and covers 22 countries internationally, establishing a comprehensive logistics framework [2][3] Smart Technology Integration - The North Terminal employs a comprehensive smart technology solution, enhancing travel efficiency and passenger experience through facial recognition for check-in and security processes [4] - Advanced customs facilities and baggage handling systems have improved efficiency, reducing normal passenger clearance times to under 20 seconds [4][5] Demand-Driven Services - The terminal features a comprehensive transportation center that integrates various transport modes, facilitating seamless transfers for passengers [7] - Special services for travelers with disabilities and families, including accessible facilities and dedicated support, enhance the overall travel experience [8] Brand Development - The airport has launched initiatives to improve transfer services, including partnerships with 27 airports for streamlined baggage handling and check-in processes [10][11] - The "Jiang Lai Jiang Zou" service brand has been developed to enhance the airport's competitiveness as a transfer hub, significantly increasing passenger satisfaction and transfer rates [10][11] Operational Excellence - The airport has implemented measures to optimize commercial offerings and maintain operational order, ensuring a high-quality environment for travelers [14] - Emergency response systems have been established to ensure passenger safety and comfort during peak times and adverse conditions [14]