水滴公司荣获2025年“金智奖”杰出保险服务奖

Core Insights - Waterdrop Inc. was awarded the "Outstanding Insurance Service Award" at the "Qihang·2025 Financial Summit" for its significant advancements in AI-enabled insurance services [1] Group 1: Product Innovation - In 2024, Waterdrop's insurance platform, Waterdrop Insurance, will launch the "Three Good Services" initiative focusing on "Good Products," "Good Services," and "Good Claims" [4] - Waterdrop has accelerated product innovation through AI and big data, introducing the industry's first medical insurance without health declarations and guaranteed renewals for five years, as well as a maternity insurance product without health declarations [4] - By 2025, Waterdrop will have launched 214 insurance products for individuals with pre-existing conditions, including 34 that are first in the country, with an average launch time of 1.14 days per product [4] Group 2: Service Enhancement - Waterdrop has introduced an AI customer service agent named "Bao Xiaohui," which provides immersive service with an average voice response time of 1.5 seconds and handles over one million interactions monthly [5] - The AI underwriting expert "KEYI.AI" has been launched, achieving response times in seconds and reducing the average processing time for complex health insurance underwriting by 80%, with an accuracy rate of 99.8% [5] Group 3: Claims Processing - Over the past year, Waterdrop's AI and human collaboration model has reduced the processing time for general claims by 43.3%, enhancing efficiency for both users and insurance companies [5] - Waterdrop has established the "Help Help Claim Service Studio" to facilitate rational communication in claims services, utilizing an AI digital employee named "Bang Bang" for intelligent dialogue and claims progress prediction [5] - The company emphasizes user value and aims to provide a seamless experience from purchase to claims, with ongoing improvements to the "Three Good Services" initiative [5]