内蒙古空港贵宾服务公司工会“点单式”服务 让温暖“按需抵达”

Group 1 - The core idea of the article is that the Inner Mongolia Airport VIP Service Company Union has implemented a "point-order" service model to provide customized "warmth gift packages" to employees, reflecting the company's humanistic care for its staff [1][5]. - The union collected employee feedback through online surveys and offline discussions, identifying key concerns such as warmth, practicality, portability, and safety, which guided the selection of items for the gift package [2][5]. - The "point-order" service model has been in use for three consecutive years, evolving from a standard offering to personalized customization, resulting in a high employee satisfaction rate of 99.4% in the annual survey [5][6]. Group 2 - Each item in the warmth gift package is designed with care, including a thick scarf, a 500ml stainless steel thermos, a microwave-safe lunch box, and long-lasting warm patches, all selected for their practicality and safety [7][8]. - The company has made systematic upgrades to its care services, including the establishment of fitness rooms, improvement of rest areas, and the creation of energy supply stations, which collectively enhance the overall employee experience [9]. - The initiative not only provides seasonal warmth but also fosters a sense of community and belonging among employees, transforming care into tangible warmth and happiness [9].