多位消费者反映电商平台一珠宝店“虚假发货” ，市监部门称正督促发货

Group 1 - Multiple consumers reported issues with a jewelry store on an e-commerce platform, alleging potential false shipping after purchasing items [1] - On December 30, a consumer stated that their order, placed on the 14th, showed it was pending at the quality inspection center but had not yet been received, raising suspicions about the validity of the tracking number [1] - The customer service representative from the store claimed, "We will be responsible for the consumers" [1] Group 2 - The company operating the store is located in Pinggui District, Hezhou, Guangxi [1] - Local market supervision bureau officials noted that multiple consumers have reported this issue, and the company has recently changed its operating location, prompting them to expedite shipping [1] - The customer service team from the involved platform stated they would verify the situation and implement appropriate control measures if problems are confirmed [1]