2025金融消费者权益保护座谈会在京举办

Core Insights - The conference on financial consumer rights protection was held on December 30, 2025, focusing on the theme "Discussing Financial Development and Building Satisfactory Consumption" [1] - The Vice Secretary-General of the China Consumers Association emphasized that strengthening financial consumer rights protection is crucial for boosting market confidence and mitigating financial risks, as well as maintaining financial security and promoting high-quality economic development [1] Financial Consumer Survey Report - The "Financial Consumer Survey Report (2025)" highlighted that the professionalism and transparency of financial products and services are becoming core concerns for consumers [1] - Key issues identified include lack of transparency in terms interpretation, discrepancies between services and commitments, inducement sales, and personal information leakage, which are areas where financial institutions need to improve consumer satisfaction [1] Case Studies - The conference also presented typical cases for the 2025 financial consumer rights protection, featuring innovative practices from five organizations: Ant Group, China Life Insurance, China Construction Bank, Taikang Life, and China Everbright Bank [1]