去哪儿CEO新年信：AI让我们看见远处的大象

Core Insights - The CEO of Qunar, Chen Gang, expressed anxiety about the rapid changes in the world, particularly due to AI advancements, in his New Year letter to employees [2][3] - Qunar has established an AI Lab to explore opportunities for both consumer and business applications, indicating a strong commitment to AI development in 2026 [3][4] - The core business model of Qunar remains focused on "lower prices" and "better service," which Chen emphasized as essential in distinguishing OTA from traffic platforms [4] AI Development - The company recognizes the transformative impact of AI, which has significantly enhanced individual and organizational processes [3] - Qunar's internal automation processes have benefited from the flexibility and speed of small software solutions [3] - The company plans to maintain its enthusiasm for AI and continue exploring its potential in the coming years [3] Service Quality - Service quality is highlighted as the key differentiator for OTAs in the face of competition from traffic platforms, especially in the context of AI's potential to disrupt traditional app models [4] - Over the past two years, Qunar has developed two main lines: a service system supported by thousands of customer service representatives and a quality system centered around URS [4] - The goal for 2026 is to achieve service branding based on a solid foundation of service quality [4] Employee Welfare - Qunar has made improvements in employee benefits, including remote work options and additional leave for family support [5][6] - The company is focused on enhancing the work environment, with plans for office renovations and better facilities [6] Conclusion - The New Year letter reflects Qunar's strategic focus on AI, service quality, and employee welfare as it navigates a rapidly changing industry landscape [2][4][5]