Freshworks (FRSH) Shifts Toward Enterprise Market as BTIG Highlights Streamlined CX and EX Portfolio

Group 1 - Freshworks Inc. is recognized as a low-priced stock with high upside potential, recently receiving a Neutral rating from BTIG without a price target [1] - The company has streamlined its portfolio, focusing on core Customer Experience (CX) and Employee Experience (EX) drivers while targeting the enterprise market [1] - Freshworks announced the acquisition of FireHydrant, an AI-native incident management platform, to enhance its IT service management capabilities [2] Group 2 - The acquisition aims to integrate Freshservice's IT Service Management with FireHydrant's IT Operations Management, creating a unified AI-native ServiceOps solution [3] - The combined solution emphasizes Unified Visibility, Faster Response, and Proactive IT to improve operational efficiency and reduce downtime [4] - Freshworks operates as a software development company providing SaaS products across various global regions [5]