金价飙涨金大生拒发已下单的铂金 顾客损失数千元商家仅赔付60元

Core Viewpoint - Recent surge in platinum prices has led to consumer disputes regarding order fulfillment and compensation for price differences [1][2][3] Group 1: Consumer Experience - A consumer named Mr. Duan attempted to purchase platinum investment bars on the Xiaohongshu platform, placing two orders totaling 30,000 yuan, with a significant order of 50 grams priced at 25,000 yuan [2][4] - The consumer's larger order was not fulfilled due to the seller claiming "out of stock," while a smaller order was successfully shipped [2][3] - The consumer received a compensation of only 60 yuan, which is insufficient to cover the increased market price of the platinum bars, which now range from 30,000 to 35,000 yuan [1][2] Group 2: Seller's Actions - The seller, Jin Dasheng flagship store, has been reported for violating platform rules by not fulfilling orders and removing product listings [3][4] - The seller's customer service did not confirm if the refusal to ship was due to rising platinum prices, only stating that the product was out of stock [3][4] - The seller indicated that after the compensation is issued, the order would be automatically terminated, and they would not bear the losses from price fluctuations [3][4] Group 3: Legal Perspective - Legal experts suggest that the seller's actions constitute a fundamental breach of contract, as the purchase agreement is valid once payment is made [4][5] - Consumers may argue for higher compensation based on actual losses incurred due to price increases, as the standard compensation of 60 yuan is deemed unfair [5]