联通万家情 数智惠民生—菏泽联通2025年交出亮眼答卷

Core Insights - The article highlights the commitment of Heze Unicom to serve the community by enhancing communication services and infrastructure, focusing on high-quality network construction and digital innovation to meet the needs of the public [1] Group 1: Network Infrastructure Development - Heze Unicom has significantly invested in digital infrastructure, achieving comprehensive 5G network coverage across urban, county, town, and major administrative village areas, with residential communities equipped for 10 Gbps broadband access [3] - The company has optimized coverage in over 600 weak signal areas, including underground parking lots, ensuring a seamless network experience for users [3] Group 2: Smart Services for Public Welfare - The company has integrated technological innovation with public needs, creating a "5G + Pre-hospital Emergency Rescue Platform" that reduces average response times by over 30%, allowing emergency services to reach patients within 15 minutes [4] - The "5G + Remote Medical Vehicle" initiative has improved treatment success rates by 25% in rural areas by enabling local CT and ultrasound examinations and remote consultations with senior experts [4] - Heze Unicom promotes FTTR whole-home fiber networking services to meet the demand for high-speed connections across multiple devices in households [4] Group 3: Customer-Centric Initiatives - Heze Unicom has established a "customer-first" service mechanism, resolving ordinary complaints within 24 hours and conducting regular "Unicom Customer Day" events to provide tailored services for different demographics, including the elderly [5] - The company has served over 2,000 elderly users with services such as free phone screen protection, usage guidance, and anti-fraud education, while also offering student-specific services during the school season [5] Group 4: Corporate Social Responsibility - Heze Unicom has been recognized for six consecutive years as an "Advanced Unit Supporting Heze Development," investing 12 million yuan in infrastructure improvements and contributing to the creation of a civilized city [6] - The company has successfully provided communication support for major events and has launched over 3,000 information solutions across various sectors, demonstrating its commitment to digital and intelligent development in Heze [6] - Looking ahead to 2026, Heze Unicom plans to continue enhancing network construction, optimizing service systems, and innovating product offerings to benefit the community [6]