践行消保主体责任：金美信消费金融深耕纠纷多元化解机制建设

Core Viewpoint - The company aims to enhance the financial consumer dispute resolution mechanism in collaboration with the Xiamen Financial Dispute Mediation Center, focusing on systematic and professional operations to protect consumer rights effectively [1]. Group 1: Establishing a Diversified Dispute Resolution System - The company is establishing a diversified dispute resolution mechanism based on its business practices, implementing dynamic authorization for mediation, and optimizing response and approval processes to ensure efficient dispute resolution [2]. - Mediation effectiveness will be included in the performance evaluation system for financial consumer rights protection, reinforcing consumer protection awareness among all employees [2]. - The company is utilizing multiple channels, including its website and social media, to educate consumers about the advantages and processes of the mediation mechanism, encouraging them to opt for efficient dispute resolution methods [2]. Group 2: Collaborative Efforts for Proactive Dispute Resolution - The company is committed to a proactive service philosophy, focusing on resolving disputes at their source by collaborating with the Xiamen Financial Dispute Mediation Center and other partner institutions [3]. - A multi-party collaborative dispute resolution system is being established, with tailored solutions for different types of disputes and customer needs, aimed at improving mediation efficiency and consumer satisfaction [3]. Group 3: Continuous Improvement and Consumer-Centric Approach - The company has held multiple meetings with the Xiamen Financial Dispute Mediation Center to discuss enhancing dispute resolution efficiency and optimizing customer service experiences [4]. - By systematically addressing customer demands and implementing targeted strategies, the company aims to provide customized solutions and continuously upgrade its services [4]. - The signing of the first financial dispute mediation agreement in the second half of 2025 marks a significant step in building a diversified dispute resolution mechanism [4]. - The company is dedicated to resolving financial disputes at their inception and fulfilling its social responsibility to create a healthy, stable, and harmonious financial environment [4].