HNSS(SZ:002320) Zhong Guo Jin Rong Xin Xi Wang·2026-01-05 03:36Core Insights - The company achieved a record high in transportation during the New Year's holiday, successfully escorting 37,200 vehicles and 110,800 passengers across the Qiongzhou Strait, emphasizing safety, intelligence, and service as core principles [1][9] Group 1: Safety Measures - The company conducted a comprehensive safety inspection of its vessels before the holiday, addressing 12 issues related to equipment aging, missing signage, and electrical hazards, achieving a 100% rectification rate [2] - All vessels underwent special inspections focusing on core components and safety equipment, ensuring a 100% seaworthiness rate [4] - Crew members were on duty 24/7 during the holiday, strictly adhering to inspection protocols to ensure 100% security checks for vehicles and passengers, preventing dangerous goods from being brought on board [4] Group 2: Digital Transformation - To alleviate congestion during peak travel times, the company deepened its digital transformation, implementing a service model that emphasizes online processes through the "Qiongzhou Strait Ferry Manager" WeChat public account, allowing for ticket purchasing, reservations, and inquiries [5] - The implementation of facial recognition technology improved ticketing efficiency by 60%, while a new intelligent ticketing system for trucks enhanced clearance efficiency by 40% and reduced average port entry time by 25% [5] Group 3: Customer Service - The company organized two training sessions for frontline service staff to enhance their ability to address passenger inquiries and provide proactive care [7] - During the holiday, the company set up convenience service stations on vessels, providing assistance such as hot water and emergency medications, totaling 125 instances of help [7] - Special services were offered for elderly and disabled passengers, including green channels and dedicated personnel to assist with boarding, serving 120 special passengers [7] Group 4: Supply Chain Support - The company established a "green channel" for the transportation of essential winter goods, prioritizing their entry, inspection, and boarding to ensure smooth supply [8] - This initiative demonstrated the company's commitment to social responsibility in ensuring the transportation of essential goods during the holiday period [9] Group 5: Future Outlook - The successful transportation efforts during the New Year's holiday serve as a foundation for the upcoming Spring Festival transportation work, with the company pledging to continue enhancing safety, intelligence, and service quality in support of Hainan's free trade port development [9]