未经家长同意半年充值2万元 中消协提示:未成年人网游充值需警惕

Core Viewpoint - The article highlights the issue of minors making large in-game purchases without parental consent, leading to consumer complaints and legal actions against gaming companies [1][2]. Group 1: Consumer Complaints - The China Consumer Association reported an increase in complaints regarding a specific game operated by a Shanghai company, where minors made significant in-game purchases without parental approval, averaging 2551.57 yuan per case [1]. - Many minors accessed their parents' payment passwords through unauthorized means, such as spying, and used their parents' or idle family phones to make continuous purchases [1]. Group 2: Legal Proceedings - An 11-year-old boy in Henan charged over 20,000 yuan to a game account registered under his mother's name without her consent, leading to a civil lawsuit where the court ruled the charges invalid due to lack of parental approval, but also noted the mother's inadequate supervision [2]. Group 3: Recommendations for Gaming Companies - The article suggests that gaming platforms should enhance their complaint handling mechanisms, prioritize refund requests from parents, and improve customer service responsiveness [3]. - Companies are urged to implement stricter identity verification measures to prevent minors from using adult accounts for gaming and purchases [3]. - It is recommended that gaming platforms manage in-game purchases more effectively, including setting clear alerts and limits on spending for accounts suspected to belong to minors [3]. Group 4: Parental Responsibilities - Parents are identified as the primary guardians responsible for protecting minors' rights, and they should monitor their children's gaming activities and spending [4]. - Recommendations include securing personal devices and payment information, disabling features like "small amount no-password payment," and regularly reviewing transaction records to catch unauthorized charges [4]. - Parents are advised to gather evidence in case of unauthorized charges and to communicate with gaming companies to resolve issues, with options for escalating complaints if necessary [4].