Core Insights - The establishment of the Quanzhou Jinjiang International Airport's passenger service center marks a significant upgrade in service, implementing a "one-stop response online and one-stop completion offline" model [1][2] Group 1: Service Center Functions - The newly established passenger service center integrates five core functions: inquiry guidance, assistance for special passengers, first-time passenger guidance, lost item handling, and complaint suggestion acceptance, achieving centralized service resource integration [2] - The service center offers a simplified hotline, 968989, which provides multiple services including flight inquiries, boarding guides, transfer services, transportation guides, assistance in locating items, first-time passenger services, care reservations, and complaint suggestions [2] Group 2: Customer Experience Focus - The airport recognizes that passenger demands have shifted from merely being able to travel to seeking a superior travel experience, indicating a proactive response to passenger expectations [2] - The airport plans to enhance collaboration across departments and continuously refine service details to improve the travel experience for passengers at Quanzhou Airport [2]
泉州晋江机场成立旅客服务中心 启用968989热线
Zhong Guo Min Hang Wang·2026-01-05 10:51