胖东来发布情况说明

Core Viewpoint - The company takes the customer feedback regarding "flies in the tea" very seriously and has initiated a thorough investigation to address the issue and ensure product quality [1][6]. Group 1: Investigation and Response - A special investigation team has been formed, consisting of rotating members from the group, to conduct a strict investigation into the details of the incident [1][6]. - The company has decided to remove the affected product from shelves until the investigation results are confirmed [1][6]. - The quality management department has begun a comprehensive review of the manufacturer, including their qualifications, production processes, and inspection procedures [2][6]. Group 2: Customer Interaction and Brand Values - The investigation team will conduct a thorough review of departmental management, employee customer service processes, and product details, with strict measures to be taken based on the findings [3][6]. - The company acknowledges that the initial customer experience was poor due to the failure of customer service personnel to follow company standards and procedures, and it has issued a sincere apology to the affected customers [7]. - The brand emphasizes its commitment to sincerity, trust, respect, and beauty, urging the public to approach the situation with understanding and kindness, fostering a more civilized and sincere society [3][7].