茶叶有苍蝇？胖东来致歉：下架排查

Core Viewpoint - The company is taking the issue of customer feedback regarding "flies in tea" very seriously and has initiated a thorough investigation to address the concerns raised by consumers [1][3]. Group 1: Incident Response - The company has formed a special investigation team to conduct a detailed inquiry into the incident and will publicly disclose the findings once the investigation is complete [1]. - Initial findings indicate that the customer service team failed to follow company standards and procedures when handling customer feedback, leading to a negative experience for the customer [3][5]. - The company has apologized to customers for the poor experience and is urging the public to approach the situation with objectivity and kindness, avoiding harmful comments online [3][5]. Group 2: Quality Assurance Measures - To ensure product quality, the company has initiated a product recall and is conducting a comprehensive review of the manufacturer's qualifications, production processes, and inspection protocols [5]. - The investigation will cover all aspects of department management and customer service, with strict measures to address any identified issues [5]. Group 3: Recent Developments - The company has also taken action against counterfeit products, specifically the "Little Sugar" series of jewelry, which is not an official product of the company [5][6]. - As of December 31, 2025, the company reported a total sales revenue of over 23.531 billion yuan for the year, with supermarket sales reaching 12.643 billion yuan and jewelry sales at 2.451 billion yuan [6].