CallTower Wins 2025 BIG Awards for Business for Operator Connect for Microsoft Teams

Core Insights - CallTower's Operator Connect for Microsoft Teams has won the 2025 BIG Awards for Business, recognizing its measurable business impact through innovation and execution [1][2] Group 1: Product Recognition - The BIG Awards for Business honor companies that redefine excellence, with CallTower's Operator Connect noted for simplifying and accelerating global voice enablement [2] - Operator Connect is changing how organizations deploy and manage enterprise voice by providing direct, redundant connections to Microsoft and dedicated premium support [3] Group 2: Technological Integration - CallTower integrates advanced technologies with Microsoft Teams, including AI-powered contact center solutions from Five9, Genesys, and Cisco Webex, enhancing the overall communication experience [3] - Features such as one-click failover, compliance recording, SMS/MMS texting, advanced analytics, and seamless CRM connectivity contribute to CallTower's leadership in communication solutions [3] Group 3: Company Growth and Strategy - CallTower has been transforming global communication since 2002, becoming a leader in enterprise-class cloud communications and collaboration solutions [5] - The acquisition of Inoria in 2025 has amplified CallTower's CCaaS and CX capabilities, enhancing customer experiences through personalized optimization and advanced analytics [6] Group 4: Vision and Commitment - CallTower is focused on innovation and excellence, continuously advancing cloud communications to empower businesses globally [7]