Aurora(US:JG) Globenewswire·2026-01-06 12:00Core Insights - Aurora Mobile Limited's AI agent platform, GPTBots.ai, has formed a strategic partnership with Echosens China to enhance service efficiency in the healthcare sector [1][22]. Industry Overview - The healthcare sector is increasingly adopting "device intelligence" to improve diagnostic efficiency and patient experience [2]. - Medical device companies face challenges such as enhancing equipment usability, optimizing service response times, and improving knowledge transfer efficiency, which hinder scalable growth [3]. Company Overview - Echosens China specializes in non-invasive liver diagnostics with its flagship product, FibroScan, which is widely used in hospitals and health examination centers [4]. - The company is focused on optimizing its service system to meet diverse user needs and improve operational efficiency [4]. Challenges Faced - Novice operators struggle with professional operation scenarios, and traditional support methods are inefficient [5]. - Fault reporting processes are cumbersome, leading to delays in equipment repairs, especially in remote areas [6]. - Communication of product advantages lacks systematic tools, limiting sales efficiency [7]. - Knowledge consolidation is weak, resulting in repeated inquiries and longer onboarding for new staff [9]. Solutions Provided by GPTBots.ai - GPTBots.ai has developed a comprehensive intelligent service platform for Echosens China, addressing key areas such as operation guidance, clinical support, repair services, and knowledge management [11]. - The platform features an intelligent knowledge base and an interactive AI assistant for quick responses to user inquiries [11]. - Automated fault reporting and triage processes have been implemented to reduce repair response times [12]. - The platform enhances communication of product advantages through intelligent outputs tailored to user roles [13]. - Continuous updates and data-driven optimizations are part of the service, forming a dynamic knowledge base [14]. Project Outcomes - The implementation of GPTBots.ai has led to a 60% improvement in service response efficiency, reducing average inquiry handling time from 30 minutes to under 10 minutes [16]. - Equipment downtime has decreased by 50%, with repair cycles reduced from about 2 days to less than 1 day [16]. - Sales conversion rates have improved due to standardized product highlights and technical explanations provided by the AI assistant [17]. - Knowledge consolidation has been enhanced, leading to reduced repeated inquiries and improved training efficiency [18]. - Customer satisfaction has increased, with positive feedback from partner hospitals regarding the user experience [19]. Unique Value Proposition of GPTBots.ai - GPTBots.ai offers a no-code, enterprise-grade AI agent development platform that is deeply customized for medical device scenarios [23][20]. - The platform covers the entire customer lifecycle, facilitating service automation and knowledge assetization [20]. - It supports continuous optimization based on user behavior and feedback, aiding in service innovation and business growth [20].