Group 1 - The core issue reported by Tongcheng Travel is the server overload due to a sudden surge in traffic during the ticket sales for the 2026 KPL Spring Season, leading to an inability to process ticket purchases [1] - The company expressed deep apologies for the lack of foresight in ticketing operations and insufficient system capacity during the preparation phase [1] - The KPL Alliance, the event organizer, was also apologized to for the inconvenience caused [1] Group 2 - The ticket purchasing guidelines for the KPL team home day were outlined, stating that all ticket platforms will be open for users, and only those with tickets for the specific match can place orders [3] - Users who attempt to order without having a ticket for the match will receive a refund [3] - The KPL team home day is a fixed event, and once purchased, tickets cannot be refunded [3]
同程旅行就KPL春季赛无法正常售票向主办方致歉