上海移动发布声明称安装人员从未诱导客户办理业务 已报案并获受理

Group 1 - The core statement from Shanghai Mobile denies any allegations of forcing broadband installation and maintenance personnel to coerce customers into reporting issues for business purposes, asserting that such claims are false and have been reported to law enforcement [2] - The company has stated that it will pursue legal action against those spreading rumors and malicious information [2] - Recent videos on social media show individuals accusing Shanghai Mobile of pressuring employees to disconnect users' networks to drive sales of value-added services, with threats of termination or fines for non-compliance [4] Group 2 - The accusations include claims that customers with a monthly expenditure of around 50 yuan are categorized as "low-end users," suggesting a discriminatory practice within the company's customer segmentation [4]