海南航空就价格异常致歉

Core Viewpoint - Hainan Airlines issued an apology for a temporary system failure that caused abnormal ticket pricing on certain routes, assuring that all sold tickets remain valid and operational [1] Group 1: Incident Response - The company identified the issue around 10 AM on January 9, 2026, and promptly conducted an emergency investigation and system repair, restoring normal operations [1] - Hainan Airlines expressed regret for the inconvenience caused to travelers and emphasized its commitment to improving system stability for a safer and more reliable service experience [1] Group 2: Customer Assurance - All tickets that were successfully paid for and issued during the incident are confirmed to be valid, allowing passengers to use them as planned [1] - The airline thanked customers for choosing Hainan Airlines and wished them a pleasant journey [1]