Group 1 - The core issue involved a bug in Hainan Airlines' ticketing system, leading to significantly reduced prices for certain flights, such as an economy ticket from Hangzhou to Shenzhen priced at 70 yuan (0.4 times the normal fare) and a ticket from Guangzhou to Beijing for just over 100 yuan [1] - Hainan Airlines issued a statement acknowledging the temporary system failure that caused the pricing anomalies and expressed apologies for the inconvenience caused to travelers [2] - The airline confirmed that all tickets sold during the incident, which were successfully paid for and issued, remain valid and can be used by passengers [2] Group 2 - Hainan Airlines committed to ongoing improvements to ensure system stability and to provide a safer and more reliable service experience for travelers [3]
部分机票几十元!海航道歉:已售出的所有机票有效