凉山州市场监督管理局全力推进放心舒心消费环境建设行动

Group 1 - The core viewpoint of the article is the implementation of the "Three-Year Action Plan for Optimizing the Consumption Environment in Liangshan Prefecture (2025-2027)" with a focus on creating a "Safe and Comfortable Consumption Demonstration" to improve the consumption environment across the region [2] Group 2 - The initiative includes the establishment of three pilot areas: Xichang City, Yuexi County, and Mianning County, with Xichang creating the first "Safe and Comfortable Consumption Demonstration Village" in Dashi Ban Ancient Village, focusing on tourism, dining, and homestays [2] - Yuexi County is developing the "Xihai Golden Street" demonstration area, which will include a consumer rights protection station, while Mianning County is focusing on the "Long March West Road" demonstration area, evaluating 30 demonstration stores to ensure quality assurance and integrity in business practices [2] Group 3 - The "Iron Fist Action to Protect Consumption" will be launched to combat issues such as adulteration, counterfeit products, and unfair practices, resulting in 638 cases being investigated with a total amount involved of 1.1831 million yuan [4] - Key industrial products like fireworks, fuel, and gas appliances will undergo enhanced supervision, alongside quality checks for electric bicycles and charging devices, as well as safety measures for children's products [4] Group 4 - The implementation of a consumer complaint information disclosure system aims for a 99.16% disclosure rate in 2025, with 33 key operators' complaint information being made public [4] - A standardized process for handling complaints and reports will be established, including a detailed workflow for receiving, processing, and providing feedback on complaints [4] - Efforts to enhance the efficiency of complaint handling will include daily monitoring, follow-up calls, and regular reporting to counties to promote improvements in service quality [4]