Salesforce Plunges 20% in a Year: Is CRM Stock Still a Hold?

Core Insights - Salesforce, Inc. (CRM) shares have declined 17.9% over the past year, underperforming the Zacks Computer – Software industry's 10.7% gain, with competitors like Microsoft and Oracle showing positive growth [1][5][20] Financial Performance - Revenue growth for Salesforce has slowed to 8.7% year over year in the first nine months of fiscal 2026, a significant decrease from previous double-digit growth rates [5][6] - Earnings per share (EPS) is projected to grow at a compound annual growth rate (CAGR) of 15% over the next five years, down from 27.8% in the previous five years [7] Market Dynamics - The slowdown in growth is attributed to cautious enterprise spending amid economic uncertainty and geopolitical pressures, with no significant improvement expected in revenue projections for fiscal 2026 and 2027 [6][10] - Businesses are shifting from large digital transformation projects to smaller, lower-risk investments, impacting Salesforce's growth strategy [10] AI Integration and Innovations - Salesforce is focusing on enhancing its enterprise software portfolio and integrating artificial intelligence (AI) across its product lines, which could help regain growth momentum [10][12] - The introduction of AI tools, particularly Agentforce, has generated $1.4 billion in recurring revenues in Q3 FY26, with a 114% year-over-year increase [13] IT Spending Trends - Worldwide IT spending is projected to increase by 9.8% year over year to $6.08 trillion in 2026, with software expected to grow even faster at 15.2% to $1.43 trillion [14] Valuation Metrics - Salesforce is currently trading at a forward P/E ratio of 20.16, significantly lower than the industry average of 28.47, making it an attractive investment from a valuation perspective [15][19] Strategic Positioning - Salesforce's strategic acquisitions and focus on AI and enterprise software position it well for long-term growth, despite current challenges [11][20]