从“样例规范”到“着装统一” 民航华东地区行政服务中心“三化”建设显实效

Core Insights - The Civil Aviation Administration of East China is implementing a series of innovative measures to enhance the standardization, normalization, and convenience of administrative services by 2025, significantly improving service quality and efficiency [1][4]. Group 1: Service Efficiency - The center has taken on 101 service items from 12 departments, processing a total of 75,347 pre-reviewed materials and issuing 109,367 certificates, while handling 77,246 inquiries throughout the year [1]. - The center has focused on six key areas: general aviation, flight standards, air traffic control, certification, airports, and public security, completing 25 standardized service templates based on actual business scenarios [4]. Group 2: Standardization and Documentation - The center has systematically reviewed administrative service data since 2019, optimizing data collection and analysis processes, and has developed a comprehensive work manual for the administrative service center for 2025 [4]. - The center has revised several key documents, including the "Summary of Civil Aviation Administrative Service Documents" and the "Internal Management System of the Administrative Service Center," to ensure standardized operations [4]. Group 3: Staff Professionalism - A new standardized dress code for window staff has been initiated, designed to be formal and practical, reflecting the serious atmosphere of the service hall while incorporating civil aviation elements [5]. - This initiative aims to enhance the professional image of staff and foster trust with the public, representing a significant step in the standardization and normalization of administrative services [5]. Group 4: Future Directions - The East China Bureau will continue to guide the administrative service center in deepening the "three reforms" of administrative services, focusing on service etiquette and optimizing processes to further improve service quality [5].