从功效说服到情感共鸣：天猫健康开创滋补行业“情绪价值营销”范式

Core Insights - The supplement industry is mature but faces communication challenges with younger consumers, who prefer emotional engagement over traditional health narratives [1][2][3] - Tmall Health has shifted its marketing strategy to focus on emotional value, aiming to connect with younger audiences by making supplements relatable to their daily lives [1][6] Group 1: Understanding Young Consumers - Young consumers do not reject supplements; they resist health narratives that feel disconnected from their daily lives [2][3] - The perception of supplements as serious and requiring long-term commitment creates a barrier for younger audiences [3][6] - Tmall Health aims to reframe supplements as part of everyday life, emphasizing emotional connections rather than just functional benefits [3][6] Group 2: Innovative Marketing Strategies - Tmall Health's approach includes integrating supplements into relatable scenarios, such as family gatherings and personal care, to enhance emotional resonance [4][11] - The introduction of products like the "Warm Winter Set" combines practical items with supplements, creating a dual experience of care and utility [11][16] - Emotional marketing strategies have proven effective, as evidenced by high engagement and sales during promotional events [8][16] Group 3: Shifting Industry Dynamics - The supplement industry's competitive landscape is evolving from a focus on product efficacy to emotional connection and consumer engagement [17][18] - Tmall Health's strategy highlights the importance of emotional value as a core component of brand identity and consumer loyalty [17][18] - The industry is moving towards a model where supplements are seen as part of a lifestyle choice rather than merely a health necessity [17][18]