“小改进”撬动“大效益”

Core Insights - The article emphasizes the importance of continuous improvement and innovation within the company, highlighting how small changes can lead to significant benefits in efficiency, cost reduction, and customer satisfaction [1] Group 1: Problem Identification and Improvement Opportunities - The company identifies bottlenecks in production and service processes as critical points that affect efficiency and customer experience, viewing each bottleneck as a valuable opportunity for improvement [2] - In early 2024, the company addressed a persistent issue with the smart blackboard's key malfunction rate, which had been around 0.2% for two months, by forming a QC team that successfully reduced the malfunction rate to 0.1% over three months [2] Group 2: Extending Improvement to Supply Chain Collaboration - The company recognizes that many bottlenecks arise from interactions with partners, prompting a shift from internal improvements to end-to-end value stream enhancements, thereby fostering a collaborative quality improvement ecosystem [2] - The company has assisted in establishing nearly 200 QC teams among its suppliers, which not only resolves its own issues but also enhances the overall quality levels of its partners, improving supply chain stability and agility [2] Group 3: Achievements and Cultural Development - Over the past three years, the company has seen significant results from its QC activities, including the creation of over 400 standardized documents, optimization of more than 80 processes, and the development of over 60 replicable best practice cases, contributing to sustained improvements in quality and efficiency [3] - The company has established a QC management system to systematically promote QC activities, ensuring the achievement of quality, cost reduction, and efficiency goals, while fostering a strong culture of continuous improvement among employees [3] - The company organizes internal competitions to showcase QC improvement results, which has cultivated a culture of quality innovation and transformed employees from passive task receivers to proactive value creators [3]