Sou Hu Cai Jing·2026-01-13 08:58Core Viewpoint - The recent removal of power outlets in a Starbucks location in Nanjing has sparked mixed reactions among customers, highlighting the brand's unique service offerings compared to other coffee chains [1][3]. Group 1: Customer Reactions - Many customers expressed confusion and disappointment over the removal of power outlets, emphasizing that the availability of such amenities is a key reason for their loyalty to Starbucks [1]. - Some customers understood the decision, suggesting it could prevent non-paying individuals from occupying seats for extended periods [1]. Group 2: Store Management Explanation - The store manager clarified that the power outlets were never installed in the consumer area since the store's opening, due to the location's structural limitations [3]. - The manager noted that the current seating was sourced from other locations and that the presence of outlet boxes was not indicative of installed outlets [3]. - Starbucks' customer service confirmed that the installation of power outlets is not a company-wide mandate and is determined based on individual store circumstances [3].