Salesforce releases updated Slackbot powered by Anthropic's AI model
salesforcesalesforce(US:CRM) CNBC·2026-01-13 13:00

Core Insights - Salesforce is enhancing its Slack app with generative artificial intelligence to improve user experience by helping them find relevant information amidst communication overload [1][2] - The generative AI feature will be available to Business+ and Enterprise+ Slack subscribers, indicating a targeted approach to premium users [1] - Slackbot, the virtual assistant within Slack, utilizes Anthropic's Claude model and can access data from various platforms, including Salesforce, Google Drive, and Box [2] Company Performance - Despite the AI boom benefiting many tech companies, Salesforce's stock has declined by 18% over the past year, contrasting with the Nasdaq's 24% gain during the same period [3] - Concerns exist regarding the long-term viability of Salesforce and other enterprise software companies in the face of emerging AI technologies [3] Technology Insights - Large language models and coding agents are not disrupting cloud software, as they are not integrated into corporate systems [4] - Salesforce's acquisition of Slack for $27.1 billion in 2021 remains its largest purchase, highlighting the company's commitment to enhancing its collaborative tools [4]