Zhong Guo Min Hang Wang·2026-01-15 02:36Core Viewpoint - China Eastern Airlines has successfully launched its "Pets in Cabin" service, allowing passengers to travel with their pets in the cabin on designated flights, enhancing customer experience and service offerings [1][2]. Group 1: Service Implementation - On January 13, China Eastern Airlines' Wuhan branch completed its first "Pets in Cabin" flight, with a passenger traveling from Wuhan to Yinchuan with her pet cat [1]. - The service is available for direct economy class flights operated by China Eastern and Shanghai Airlines between 32 designated airports, with applications submitted 24 hours prior to departure via the airline's app or mini-program [1]. Group 2: Customer Experience - The passenger, Ms. Liu, expressed satisfaction with the service, highlighting the professionalism and responsibility of the staff throughout the journey [1]. - The ground service team proactively contacted Ms. Liu to confirm compliance with pet carrier dimensions and other essential details, ensuring a smooth travel experience [1]. Group 3: Compliance and Safety - During check-in, staff meticulously verified the pet's breed, health status, and relevant quarantine documents to ensure compliance with regulations [2]. - A "Pets in Cabin" label was affixed to the pet carrier, and staff assisted with the handling of other luggage, facilitating a seamless boarding process for the passenger and her pet [2].