世优科技波塔AI数字人交互一体机助力南宁机场智慧出行服务升级

Core Insights - The launch of the first 12 intelligent customer service agents "Gui Fei Fei" at Nanning Airport significantly enhances service efficiency and international traveler experience, particularly for ASEAN travelers [1] - The underlying technology supporting "Gui Fei Fei" is provided by Shiyou Technology, a digital human full-stack technology provider, which empowers the agent to exceed traditional customer service roles [2] Group 1: Technology and Capabilities - Shiyou Technology's multi-modal interaction engine enables "Gui Fei Fei" to support voice and text input/output, as well as real-time synchronization of expressions and actions, improving communication stability and accuracy in a noisy airport environment [4] - The agent's high-fidelity digital persona and real-time response capabilities are achieved through Shiyou Technology's proprietary algorithms, ensuring a visual affinity and a response time of under 3 seconds with a 96% accuracy rate in interactions [4][5] - "Gui Fei Fei" integrates various travel services seamlessly, including check-in, airport bus, and hotel booking, while also providing multi-language support, effectively breaking language barriers for ASEAN travelers [5] Group 2: Data Security and Service Reliability - Shiyou Technology's solution ensures full-link data encryption and privacy protection, automatically desensitizing interaction records after sessions to safeguard user data [6] - The technology supports rapid deployment and flexible adaptation, allowing "Gui Fei Fei" to operate independently at various locations within the airport without complex network modifications [10] Group 3: Industry Impact and Future Directions - The successful implementation of "Gui Fei Fei" at Nanning Airport serves as a benchmark for the intelligent transformation of physical services, showcasing how digital human technology can address real business challenges and enhance operational efficiency [11] - As part of the national digital economy strategy, Shiyou Technology aims to deepen technological innovation and collaborate with more industry partners to promote human-machine collaboration and intelligent inclusivity [11]