为奶粉召回事件道歉 雀巢集团CEO承诺透明处理并配合调查

Group 1 - The CEO of Nestlé, Philippe Navratil, issued a public apology regarding a preventive recall due to raw material issues, promising transparency and cooperation with investigations [2] - The recall was initiated after the discovery of a quality issue with an ingredient, arachidonic acid (ARA), which tested positive for Bacillus cereus, a bacterium that can produce toxins leading to gastrointestinal symptoms [2] - The recall affects products sold in 31 countries, with reports indicating involvement in over 60 countries, including specific brands in the Chinese market [2] Group 2 - Nestlé assessed that the sales affected by the recall represent a very small percentage of the company's annual revenue, and it is not expected to have a significant impact on overall financials [3] - The company emphasized that rebuilding consumer trust will be a longer and more challenging process than financial recovery [3]