国海证券贺春明：财富管理行业要打破“靠天吃饭”困局 核心在于真正陪伴客户穿越牛熊周期

Group 1 - The core viewpoint of the forum emphasizes the need for the wealth management industry to break free from reliance on market conditions and focus on genuinely accompanying clients through market cycles [1][3] - Institutions must fundamentally transform their business models to be client-centric, providing deep services, managing expectations, and guiding behaviors to achieve long-term client satisfaction [1][3] - Traditional methods of simply recommending stocks or sectors without understanding clients' investment goals and risk preferences are deemed irresponsible [3] Group 2 - The process of client service should begin with comprehensive account diagnostics and KYC (Know Your Customer), leading to customized long-term solutions based on individual client needs [3] - Client satisfaction is defined as meeting expectations, and managing these expectations is crucial for maintaining satisfaction levels [3] - Even with high-quality investment advice, client behavior can still impact outcomes, necessitating the role of advisors as "behavior coaches" to help clients make rational investment decisions [3]