AI能否取代人类的投资顾问？国海证券贺春明：很难

Group 1 - The core viewpoint emphasizes the need for the wealth management industry to break free from a reliance on market conditions, focusing instead on genuinely accompanying clients through market cycles [1][3] - Institutions must undergo a fundamental shift in their business model, prioritizing customer-centric approaches through deep service, expectation management, and behavioral guidance to achieve long-term client satisfaction [1][3] - Traditional methods of simply recommending stocks or sectors without understanding clients' investment goals and risk preferences are deemed irresponsible, highlighting the importance of consistent service logic regardless of market conditions [3] Group 2 - The process of client service should begin with comprehensive account diagnostics and KYC (Know Your Customer), leading to customized long-term solutions based on individual client needs [3] - Client satisfaction is defined as meeting expectations, where managing client expectations is crucial; high returns alone do not guarantee satisfaction [3] - Education and ongoing support are essential, requiring long-term communication to guide clients in establishing realistic expectations within the service capabilities [3][4] Group 3 - The discussion includes the perspective that AI is unlikely to fully replace human investment advisors, as the personal touch in one-on-one client education and support remains vital [4]