优化营商环境再发力 大连机场以“关键小事”擦亮城市窗口

Core Viewpoint - Dalian Airport has implemented a series of service upgrades, including the construction of new restrooms, to enhance the experience for both passengers and drivers, reflecting a commitment to improving service quality and operational efficiency [3][5][14] Group 1: Service Quality Enhancements - The airport has opened three new restrooms in key areas, addressing the needs of ride-hailing and taxi drivers, thereby improving their waiting experience [3][5] - Dalian Airport is focused on creating the "cleanest airport" through meticulous management and the establishment of a grid-based sanitation system [5][14] - The airport aims to provide a "warm and efficient" environment by introducing various comfort measures, such as temperature control and anti-slip facilities [9][12] Group 2: Infrastructure Improvements - Plans are in place to add 800 new waiting seats and upgrade 864 charging ports by 2025 to alleviate seating shortages and enhance passenger convenience [7] - The airport is optimizing the layout of self-service check-in and waiting areas, as well as improving accessibility features [7][9] - A comprehensive upgrade of 36 restroom facilities is underway, focusing on both functionality and user experience [5][13] Group 3: Customer Satisfaction Initiatives - Dalian Airport has introduced a "fast response" complaint mechanism to ensure timely handling of passenger feedback, aiming for a 33% reduction in complaints by 2025 [12] - Special services for vulnerable groups, such as first-time flyers and the elderly, are being enhanced to ensure a supportive travel experience [11][12] - The airport is actively engaging in community events and seasonal activities to foster a welcoming atmosphere [12][14] Group 4: Operational Efficiency Goals - Starting November 18, 2025, the airport will shorten the flight cut-off time to 35 minutes, allowing for more efficient check-in and baggage handling [13] - Dalian Airport has achieved a flight release normal rate of 95.12% and a departure punctuality rate of 94.45%, ranking among the best in the country [13] - The airport is implementing detailed management practices to ensure that 95% of passengers complete check-in within 8 minutes and security checks within 12 minutes [13]