贾国龙的“我不认”与诺基亚的“我们没做错什么”

Core Viewpoint - The recent turmoil surrounding Xibei's prepared dishes has been reignited by CEO Jia Guolong's emotional response, revealing the company's dire situation as it plans to close 102 stores, accounting for 30% of its total, and faces a 50% year-on-year decline in business [1][6][12] Group 1: Company Situation - Xibei is planning to close 102 stores in the first quarter of 2026, affecting approximately 4,000 employees, which represents 30% of its total store count [6] - The company has experienced a significant drop in profits, with a 50% year-on-year decline in store business as of January 2026 [5][12] - Despite efforts to adapt, including a nearly 20% price reduction on over 30 dishes and an average salary increase of 500 yuan for frontline employees, consumer response has not improved [5][8] Group 2: Public Relations and Consumer Perception - Jia Guolong's insistence that Xibei has not made mistakes and his emotional outbursts have not garnered public sympathy, leading to widespread criticism on social media [10][12] - The initial criticism from a consumer regarding the taste of prepared dishes escalated into a brand trust crisis due to Jia's aggressive response, which was perceived as a failure to engage in effective public relations [11][12] - The core issue is not the concept of prepared dishes itself but rather the mismatch between high pricing and consumer expectations for value, highlighting a disconnect between Xibei's positioning and market trends [16][17]