Core Viewpoint - The introduction of a limited-time free refund service for mistakenly purchased train tickets on the China Railway 12306 platform aims to enhance the ticket purchasing experience for travelers [1][6] Group 1: Refund Policy Details - Starting from January 19, travelers can self-process refunds for mistakenly purchased tickets for journeys on or after February 2, provided the refund request is made within 30 minutes of payment and more than 4 hours before departure [1][6] - The refund service applies to both domestic train tickets and cross-border tickets to Hong Kong West Kowloon, with refunds processed through the original payment method [6] - Each traveler is limited to one free refund request per day, and the current tiered refund policy allows for refunds within the specified time without counting against the free refund limit [6] Group 2: Customer Experience and Future Plans - The new refund service is expected to prevent financial losses from mistaken purchases and better protect traveler rights [6] - The railway department will monitor the implementation of this service closely and gather feedback from travelers to continuously optimize the functionality of the 12306 system [6]
1月19日起，买错火车票可限时免费退票了
2 1 Shi Ji Jing Ji Bao Dao·2026-01-18 02:58