实用又贴心！银发旅客铁路、民航出行攻略来了

Group 1 - Starting from January 19, 2026, the railway ticket sales for the Spring Festival travel season will begin, with a focus on providing assistance to elderly travelers who may find mobile ticketing challenging [1] - The railway offers an "Elderly Version" on the 12306 app, featuring larger fonts and clearer icons, making it easier for seniors to navigate the ticket purchasing process [1] - Elderly frequent travelers aged 60 and above can earn triple points on their purchases, which can be redeemed for tickets [1] Group 2 - For elderly travelers with mobility issues or those traveling alone, a "Key Passenger Service" can be booked through the 12306 app, service desk at the station, or by calling the 12306 customer service [3] - Upon booking, staff will confirm the appointment via phone and provide assistance with priority verification, ticket checking, and guidance at the station [5] Group 3 - In addition to rail travel, many elderly passengers also choose air travel, where airlines offer "First Flight Service" and "Unaccompanied Elderly Service" to cater to their needs [6] - Airlines have established dedicated sections on their websites and apps for elderly travelers, simplifying the ticket purchasing process with large font displays and essential functions [6] - Airports provide full-service assistance at ticket counters and special check-in channels for elderly passengers, ensuring a smoother travel experience [6][9] Group 4 - Elderly travelers can apply for the "Unaccompanied Elderly Service," which includes assistance from check-in to boarding and in-flight care [8] - Booking channels for this service are straightforward, allowing travelers to contact airline customer service or visit the airport's special passenger service center [9] - Major airports, such as those in Beijing, offer unique services like special wristbands and travel tips for elderly passengers to enhance their travel experience [9] Group 5 - The Capital Airport provides free winter clothing storage for elderly travelers from October 1 to April 30, and those aged 70 and above can enjoy a complimentary luggage packing service [10] - Daxing Airport has a 24-hour hotline for elderly travelers, offering ticket purchase consultations and service reservations, including support in various dialects [10] - Airlines advise that due to high passenger volumes during the Spring Festival, elderly travelers should plan their trips in advance and book key passenger services at least one day ahead [11]