首都机场安保公司全力提升残障旅客无障碍出行体验

Core Viewpoint - The company emphasizes the importance of providing smooth travel experiences for special passengers, particularly those with disabilities, by implementing a comprehensive and humane security check service system at the capital airport [1]. Group 1: Service Development - The company has tailored exclusive service plans to meet the diverse travel needs of disabled passengers, including dedicated assistance for physically disabled travelers, sign language security personnel for hearing-impaired travelers, and braille signage and voice prompt systems for visually impaired travelers [2]. - A private inspection room has been established, operated by security personnel of the same gender, to ensure the privacy and dignity of travelers, enhancing the sense of security in the service [2]. Group 2: Process Optimization - The company has implemented a "three priority" service mechanism—priority guidance, priority security checks, and priority assistance—to minimize waiting times for disabled travelers, thereby improving both service efficiency and experience [2]. - Regular "barrier-free service special training" is conducted for all security personnel, covering essential modules such as basic sign language, psychological care for disabled individuals, proper use of assistive devices, and emergency response skills, ensuring a professional team capable of accurately responding to traveler needs [2]. Group 3: Collaborative Efforts - The company has established a regular collaboration mechanism with airlines, ground service units, and disability associations to break down information barriers, enabling seamless service from "security check to boarding" and "security check to pickup" [3]. - Feedback from disabled travelers is collected through online surveys and on-site interviews to create a long-term mechanism of "feedback-optimization-improvement," continuously iterating on facility configurations and service processes to better meet actual traveler needs [3].