21万条投诉：难取消的自动续费正暗撮撮地扣款

Core Viewpoint - The article highlights the issue of unauthorized automatic deductions from consumer accounts by various platforms, emphasizing the lack of transparency and the difficulties consumers face in canceling such subscriptions [2][3][4]. Group 1: Consumer Experiences - Many consumers, like Mr. Sun, have reported unexpected deductions from their accounts without clear notification of the subscription services they were charged for [2][4]. - A significant number of complaints on platforms like Black Cat Complaints indicate that consumers are often unaware of automatic renewals until they check their bank statements [2][3]. - Specific cases, such as that of Liu Yue, illustrate how consumers can be charged for services they did not actively use or were not adequately informed about, leading to substantial cumulative charges over time [6][7]. Group 2: Platform Practices - Some platforms employ marketing tactics that obscure the terms of automatic renewals, such as using small print to hide cancellation policies and making the cancellation process unnecessarily complicated [3][9][10]. - The article notes that platforms often only refund the most recent month's charges, leaving consumers unable to recover earlier deductions [9]. - There is a pattern of platforms setting up traps for consumers, such as defaulting to automatic renewal options during promotional sign-ups [9][10]. Group 3: Regulatory Response - Recent reports indicate that regulatory bodies are beginning to take notice of these practices, with the Ministry of Industry and Information Technology conducting checks on apps that violate consumer rights [11]. - New regulations set to take effect in April 2026 aim to standardize practices around automatic renewals and deductions, ensuring better protection for consumers [11]. - The article emphasizes the need for improved oversight and accountability from payment platforms and service providers to safeguard consumer rights [12].