e& and IBM Unveil Enterprise-Grade Agentic AI to Transform Governance and Compliance

Core Insights - e& and IBM have announced a strategic collaboration to develop an enterprise-grade agentic AI foundation, focusing on policy, risk, and compliance, marking a shift from traditional NLP-based chatbots to action-oriented AI integrated into core enterprise systems [1][9] Company Overview - e& reported a consolidated revenue of AED 59.2 billion and a net profit of AED 10.8 billion for the year 2024, showcasing its strong financial position and credit rating [13] - e& has evolved from a telecom pioneer into a global technology group, operating in 38 countries and offering a wide range of digital services, including AI-powered solutions and cloud computing [14][15] Strategic Collaboration - The collaboration introduces an agentic AI solution built on IBM watsonx Orchestrate, which includes over 500 tools and customizable agents to assist employees and auditors in accessing legal and compliance information [2][4] - The initiative aims to embed intelligence into e&'s risk and compliance processes, facilitating faster decision-making and consistent policy interpretation [5][10] Implementation and Capabilities - A proof of concept demonstrated the capability of agentic AI to operate at enterprise scale within eight weeks, showcasing its effectiveness in real-world conditions [3] - The solution integrates with IBM OpenPages and the broader watsonx portfolio, providing clear and traceable responses aligned with enterprise governance requirements [2][6] Governance and Compliance - The deployment aligns with IBM's watsonx.governance, enhancing AI governance, explainability, and compliance by design, thus supporting trusted decision-making under regulatory requirements [6][8] - The agentic AI solution is designed to operate under governance controls, allowing for reasoning and task orchestration while remaining integrated with enterprise systems [7][8]