人民日报聚焦：航司为什么锁座？飞机锁座收费合理吗？

Core Viewpoint - The investigation by Jiangsu Consumer Protection Committee highlights the prevalent practice of airlines locking premium seats, which may infringe on consumer rights and calls for airlines to optimize service rules and respond to consumer demands [1] Group 1: General Findings - The survey included 10 domestic airlines, all of which confirmed the existence of seat locking practices in their economy class [2] - The average seat locking rate across the surveyed airlines was 38.7%, with some routes showing rates as high as 62.1% [2] Group 2: Issues Identified - Issue 1: Prevalence of Seat Locking All surveyed airlines had locked seats in economy class, with no airline offering complete access to all economy seats [2] - Issue 2: Payment for Unlocking Seats Some airlines require consumers to use miles or points to unlock preferred seats, effectively turning basic seat selection into a paid service [3] - Issue 3: Lack of Transparency Airlines provided vague explanations for seat locking, often citing reasons that contradicted the high locking rates observed [4][5] - Issue 4: Unfair Contract Terms The seat selection agreements of the airlines contained unfair terms, lacking clear communication about seat locking rules and fees, which may violate consumer rights [6]