Ge Long Hui·2026-01-20 12:36Group 1 - The core issue revolves around Ctrip facing antitrust complaints from the Yunnan Homestay Association, which accuses the platform of high commissions and unfair pricing practices [1] - The homestay business is struggling, with a significant decline in occupancy rates due to changing consumer preferences, leading to a competitive and price-sensitive market [1] - Prior to 2019, China's tourism industry experienced annual revenue growth of around 15%, but it has stagnated around 0% in recent years, increasing competition among platforms [1] Group 2 - Without platforms like Ctrip, most homestays would struggle to survive due to a lack of customer acquisition channels [2] - Ctrip's commission rate for hotel bookings is approximately 9%, which is lower than the 14.3% commission rate of its U.S. counterpart, Booking.com, indicating that Ctrip's rates are not excessively high by international standards [3] - The intense competition in the domestic market makes it difficult for homestays to absorb even a 9% commission, leading to concerns about sustainability [4] Group 3 - Ctrip's customer service plays a crucial role in advocating for consumer rights, which can sometimes conflict with the interests of hotels [5] - The platform's ability to negotiate on behalf of customers enhances the travel experience, particularly for affluent users who value certainty in their travel arrangements [5] - The balance between protecting consumer interests and the impact on hotel profitability raises questions about the overall fairness of the platform's practices [6]