Sony Group(US:SONY) Xin Lang Cai Jing·2026-01-21 05:09Core Viewpoint - Consumers are raising concerns about quality issues with Sony's XR-55X91J television model, particularly regarding a common sound failure occurring shortly after the warranty period ends, prompting calls for free repairs and extended warranties from the company [1][4][7]. Group 1: Consumer Complaints - A consumer named Ms. Wang reported a sound failure in her Sony XR-55X91J television after 4 years of use, which occurred 17 months after the warranty expired [1][3]. - Ms. Wang discovered that other consumers had similar experiences with the J series televisions, leading her to believe there may be a systemic quality issue [4][5]. - A group of over 200 consumers has formed to address the common sound failure issue, with many reporting similar problems occurring between 4 to 17 months after their warranties expired [5][6]. Group 2: Company Response - Sony's customer service acknowledged the complaints but had not provided a clear response regarding the quality issues at the time of reporting [1][6]. - The J series televisions have been removed from official sales channels, and Sony has initiated a trade-in program for these models, offering discounts for upgrades to newer series [6][7]. - Legal experts suggest that the recurring sound failure indicates a design or quality defect, which may obligate Sony to provide repairs or replacements regardless of the warranty status [7].