Core Viewpoint - The press conference held by the State Council Information Office highlighted the achievements in industrial and information technology development by 2025, focusing on enhanced digital services for the elderly [1] Group 1: Digital Services for the Elderly - Telecommunications companies have achieved full coverage of dedicated service counters in their own business halls, providing priority green channels and auxiliary tools for elderly customers [1] - Services such as "door-to-door processing" and "one-on-one teaching" are being accelerated to assist the elderly [1] - The "one-click call to human customer service" dedicated line has served over 650 million people [1] Group 2: Accessibility Improvements - A total of 3,092 websites and apps closely related to the lives of the elderly have completed adaptations for elderly-friendly and barrier-free access [1] - The convenience and accessibility of services for the elderly are continuously improving [1]
工信部：“一键呼入人工客服”尊老专线累计服务超6.5亿人次
2 1 Shi Ji Jing Ji Bao Dao·2026-01-21 05:29