香港金管局：银行业将加强对长者及残疾人士使用银行服务的支援

Core Viewpoint - The Hong Kong Monetary Authority (HKMA) and the Hong Kong Association of Banks announced the implementation of guidelines to enhance banking services for the elderly and disabled individuals, aiming to promote financial inclusivity and support the aging economy [1][2] Group 1: Elderly-Friendly Banking Guidelines - The "Elderly-Friendly Banking Service Guidelines" aim to establish practical standards to support the government's promotion of the silver economy, outlining eight key principles and various recommended measures for banks [1] - The guidelines emphasize enhancing financial education to help the elderly grasp financial information and digital skills [1] Group 2: Accessibility Banking Service Guidelines - The "Accessibility Banking Service Practice Guidelines (Second Edition)" further strengthen measures for accessible banking services, ensuring that customers with different needs, including those with physical disabilities, visual impairments, hearing impairments, and the elderly, receive appropriate banking services [1] Group 3: Collaboration and Future Developments - The HKMA has been closely collaborating with the banking industry to promote financial inclusivity, with the guidelines based on years of industry practice and specific measures to enhance customer experience [1] - The Hong Kong Banking Association will continue to communicate with regulatory bodies and stakeholders to optimize service guidelines in response to social and technological developments, further promoting financial inclusivity [2]